Tuesday, January 27, 2009

Lead Generation in the Internet-Age

B2B lead generation tools has changed dramatically in recent years. The old days of mass marketing, big tradeshows, and buying lists don’t work in a world where buyers use the web, search, and social media to take control of their buying process. Companies today meet prospective customers earlier in the buying cycle, and those customers want to engage with sales later than ever. As a result, the old model where marketing generates a lead and sends it over to sales doesn't work anymore. Like Instant Life Insurance Rates company who is providing Life Insurance Quotes online, their majority of business comes form lead generated from web. Instead, the best marketers are finding ways to bridge the gap between the day marketing first generates a lead and the day that lead is ready for sales.
With on-demand lead generation software, B2B marketing professionals can find hot leads that are ready for sales and automatically nurture the remaining prospects that represent future opportunity but aren’t yet ready to engage in an active buying cycle.

Dramatic Improvement in Sales Lead Generation Effectiveness
How many more qualified sales leads could you generate if you had the ability to nurture relationships with qualified prospects and automatically identify when someone is ready to engage with sales?

Generate qualified leads: Develop 400% more prospects into sales ready leads
Increase sales pipeline velocity: Shorten sales cycles by focusing sales efforts on high-quality, already educated leads Improve sales-marketing alignment: Build a great relationship with sales by delivering a steady flow of high quality, actionable sales leads. More…

Monday, January 19, 2009

Multi-Agency Case Management-4

Today we will discuss on key benefits of multi case management. Multi case management enables the DIP to connect diverse processes, people and systems in its single web-based environment. Within this unifying environment, all stakeholders including police services, probation services, prison services and treatment agencies, can immediately access and share key client information. Multi case management includes so many key components like diary, to-do list, task-list, client database and so many things.

Key Benefits :
1. A large and powerful database making it very scaleable
2. A web browser look & feel (including your logo’s & colour scheme) making it easy to use and popular with users & agencies
3. No software needed at the user end, just an internet or network connection (most systems are hosted by us)
4. Very secure with limitless access levels & encrypted data
5. Industry standard making it simple to import data into (from DIRweb) or treatment providers databases
6. Workflow alerts and prompts adding to real continuity of attention
7. Data entry direct into system or via electronic versions of the forms you use
8. Will run on basic hardware and across very limited bandwidth - some DIP’s use Multi case management over mobile phone connections for true mobility. More…

Thursday, January 15, 2009

Multi-Agency Case Management-3

Multi case management is a unique and powerful web-based case management solution that enables clients to be tracked through their cycle of interventions and maintain a continuity of treatment and/or attention. The key component on which we have discussed in our last post give any multi agency framework the ability to provide real continuity of treatment and attention for a client across diverse agencies while maintaining security. It also allows the framework to report on the information effectively and organize staff to maximize their value and work towards service levels.

Additional modules are available to underpin the day to day operation of the DIP. These include
1. DIR Forms with built in business rules for direct export to the Home Office
2. DIR Activity
3. DIR pdf. Printout generator
4. DTR (Drug Test Recording)
5. RoB (Restriction on Bail)
6. Required Assessment
7. NDTMS
8. Prescription writer / printer
9. Electronic pen interface

In our next post we will discuss on key benefits which is also important part of the case management. More…

Monday, January 12, 2009

Multi-Agency Case Management-2

Simple Administration & Management - The view of the client can be tailored at various permission levels. The administration section is essentially the steering consul of the application and is typically restricted by the DIP management. New users are added, old users are removed, the content of the drop down menus within Multi case management is populated and users’ roles and permissions are set.

Powerful and Easy Reporting - Staff can report on information in any way they wish - popular options include:
1. Hot button reports pulling information from Multi case management and compiling it into the correct format for export to the NTA or Home Office
2. Reports written by staff or IT and saved globally
3. Complex reports written by IT staff in the SQL report writer within Multi case management
4. Complex reports written by IT’s existing report writing tools and applied directly to the database

For staff with no report writing knowledge Multi case management includes:
1. An easy to use report writer with drag and drop functionality
2. A snapshot report which summarises each client’s progress based on 5 key performance criteria, ranked using a traffic light classification. Staff can specify thresholds used to trigger a change in ranking. More…

Friday, January 9, 2009

Multi-Agency Case Management-1

Key components of Multi case management include:
Diary - A comprehensive, graphical and easy to use diary allowing staff and management to share appointment information. Each member of staff and each client have a diary which can be viewed by authorized staff (management being able to view group diaries). Manager of Vertical blinds and roller Shades Company, who are dealing with online faux wood blinds selling, say that all their employees always have a Diary on their desk. Their day start with opening of diary and end with closing of diary.

To-Do Lists, Task-Lists and Prompts - Staff are automatically prompted to act on designated diary incidents such as new client referred, review required, risk highlighted, client drug tested, client released, etc. Most of these tasks appear in staff to-do lists and/or case managers to-do lists. Staffs are also alerted when their presence is requested at a case or client meeting. Owner of Instant life insurance rates providing company says that to do list is compulsory for each of their agents who are providing Instant Life Insurance rates online.

Client Database - Multi case management includes a powerful and scaleable database, but which gives staff a very simple browser-based view of the client. This view allows authorized staff to drill down into any aspect of the client. It also enables the staff member to record any contact with the client such as substances used, risks assessed, follow up meetings arranged, objectives set etc., and capture subsequent outcomes. Another businessman says they are using CRM Software and Sales Force Automation software which helps them to keep their client database updated.
In our next post we will discuss some more components of the multi case management.

Wednesday, January 7, 2009

Multi-Agency Case Management

Business & Decision has worked with many DIP’s, Drug Action Teams and treatment providers and developed a multi-agency case management solution to assist them in their operations; to increase case management, demonstrate performance and enable best practice when sharing data. Multi case management is a unique and powerful web-based case management solution that enables clients to be tracked through their cycle of interventions and maintain a continuity of treatment and/or attention. Multi case management can track and record key client information in relation to:
1. Objectives, actions and outcomes of client meetings
2. Treatment modalities
3. Court appearances
4. Arrests and prison sentences
5. Identification of risks and issues
6. Drug usage, prescriptions
7. Other social care interventions

Multi case management enables the DIP to connect diverse processes, people and systems in its single web-based environment. Within this unifying environment, all stakeholders including police services, probation services, prison services and treatment agencies, can immediately access and share key client information. Multi case management includes so many key components like diary, to-do list, task-list, client database and so many things. We will discuss on those key components in out next post.More…

Friday, January 2, 2009

Philosophy of case management

Case management is an area of specialty practice within one's health and human services profession. Its underlying premise is that everyone benefits when clients (1) reach their optimum level of wellness, self-management, and functional capability: the clients being served; their support systems; the health care delivery systems; and the various payer sources.

Case management facilitates the achievement of client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. Based on the needs and values of the client, and in collaboration with all service providers, the case manager links clients with appropriate providers and resources throughout the continuum of health and human services and care settings, while ensuring that the care provided is safe, effective, client-centered, timely, efficient, and equitable. This approach achieves optimum value and desirable outcomes for all-- the clients, their support systems, the providers, and the payers. An owner of blinds company who sell vertical blinds and roman shades online. He says that philosophy of case management is a theory which helps him to build a long term relationship with their vertical blinds users. I talk with user of paperless office and crm software, they says that case management is the most important aspect of customer care and retention of customers.

Case management services are optimized best if offered in a climate that allows direct communication among the case manager, the client, the payer, the primary care provider, and other service delivery professionals. The case manager is able to enhance these services by maintaining the client's privacy, confidentiality, health, and safety through advocacy and adherence to ethical, legal, accreditation, certification, and regulatory standards or guidelines. The owner of premier inns who are giving luxury hotels service to customers says that they have a dedicated case manager to whom they call tour manager to keep their customer satisfied.

Certification determines that the case manager possesses the education, skills, knowledge, and experience required to render appropriate services delivered according to sound principles of practice.