Reduce Costs and Increase Profits
Alleviate call center costs and reallocate resources for escalation priority by enabling customers and partners to solve their own issues directly on your web site. Customers can ask questions, initiate a chat session or submit online service inquires over the web. You can quickly respond to the service inquiries and notify customers via e-mail of any changes in status. And if their service needs escalated, they can update their service request in real time.
Ensure the quality of every interaction and increase the likelihood of cross-sell or up-sell activity by embedding intelligence directly into the call scripts that will guide your customer service/support agents. Inserting the proper business logic into your processes helps ensure that you are covering all the bases and getting maximum value out of every interaction.
Empower Your Agents for Better Customer Experience
Streamline your processes to decrease the number of systems that a user has to consciously touch to complete an activity. Turn complicated workflows into basic end-to-end sequences so that all users consistently follow your business processes from day one. Fewer systems and simpler workflows equate to reduced training time and cost. Computer Telephony Integration (CTI) generates screen-pops on the desktop to present customer details before you take the call, ensuring the customer service experience is seamless and timely.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment