Multi-Agency Case Management-2

Simple Administration & Management - The view of the client can be tailored at various permission levels. The administration section is essentially the steering consul of the application and is typically restricted by the DIP management. New users are added, old users are removed, the content of the drop down menus within Multi case management is populated and users’ roles and permissions are set.

Powerful and Easy Reporting - Staff can report on information in any way they wish - popular options include:
1. Hot button reports pulling information from Multi case management and compiling it into the correct format for export to the NTA or Home Office
2. Reports written by staff or IT and saved globally
3. Complex reports written by IT staff in the SQL report writer within Multi case management
4. Complex reports written by IT’s existing report writing tools and applied directly to the database

For staff with no report writing knowledge Multi case management includes:
1. An easy to use report writer with drag and drop functionality
2. A snapshot report which summarises each client’s progress based on 5 key performance criteria, ranked using a traffic light classification. Staff can specify thresholds used to trigger a change in ranking. More…

Case Management-2

The Case Management approach assumes that clients with complex and multiple needs will access services from a range of service providers and the goal is to achieve seamless service delivery. This assumption highlights that the concept of Case Management is based in service provision arrangements that require different responses from within organizations and across organizational boundaries. Case management is described as a boundary spanning strategy to ensure service provision is client rather than organizationally driven.

Case Managers provide the coordinating and specialist activities that flow from the particular setting, program and client population. However it is usual to identify the following process as core to Case Management: screening, assessment/risk management, care planning, implementing service arrangement, monitoring/evaluation and advocacy.

Where is Case Management used?
Case Management has been adapted to a wide range of settings including community care for the aged, and people with disability and mental health issues; acute health settings; injury management and insurance related areas; correctional services; court systems; in the management of chronic health conditions; child and youth welfare; at risk populations in schools; managed care and employment programs.

Who are the Case Managers?
Human service, health and allied health professionals, people with experience in the particular sector where Case Management is implemented, administrative staff designated to the role.